terms & conditions

terms & conditons

YOUR AGREEMENT
Read these Terms and Conditions before accessing this site. By accessing or using this site, you signify your consent to these Terms and Conditions and your undertaking to comply with the terms and conditions set out below.

COPYRIGHT NOTICE
(c) 2004 Bikefax Ltd trading as bike-fax.com ('the publisher')
All Rights Reserved.

e-mail sales@bike-fax.com

CONTACT DETAILS
Gate Guides

Gate Farm
Yanwath
Penrith
Cumbria
CA10 2LF

 

WARNING
The sport of mountain biking and its related activities can involve substantial risks and can result in personal injury, death and damage to property. The users of this web site make their own choice as to whether they wish to take any or all the risks associated with this sports and these activities.

QUALITY AND RELIABILITY OF DATA
The information contained on this web site has been published in good faith either by Gate Guides - distributors of Bikefax Guidebooks, or by the writers stated. All texts are those of the listed person.
Acceptance of a listing, editorial, advertorial, advertisement, sponsorship or any other contribution does not imply a recommendation of an article or service.
The publisher may revise the information contained in this web site, including these Terms and Conditions, at any time and change the products or services mentioned at any time without notice.

LINKS TO THIRD PARTY SITES
This web site contains hyperlinks to web sites operated by parties other than the publisher. Such hyperlinks are provided for your reference only. The publisher does not control such web sites, and is not responsible for their contents. The publisher's inclusion of such hyperlinks to such web sites does not imply any endorsement of the material on such web sites or, except as expressly set forth in this web site, any association with their operators.

DISCLAIMER OF WARANTIES
The publisher provides all materials and information published on this web site 'as is' without warranty or conditions of any kind, either express or implied, including, but not limited to, implied warranties or conditions of merchantability, fitness for a particular purpose or non-infringement.

privacy policy

Privacy (public)
1. The distributers (Gate Guides) respect your privacy and will not sell or make available in any way your personal information except where you have consented for us to do so.
2. This statement sets out the principles governing our use of your data. By using the web site you agree to this use.
3. With your consent, we may store your contact details when you use certain parts of the functionality of the web site. It will be clear when this is happening and you will be given a choice as to whether you wish your details to be stored.
4. We may share such contact details with our partners who are offering products or services on the web site.
5. We also publish a newsletter about what is new at Bikefax giving details of special offers, up-coming events and other information of interest to the mountain biking community.
6. If you wish to be removed from any list we may have, you can email sales@bike-fax.com.
7. To enable us to monitor and improve the site, we may gather certain information about you when you use it, including details of your operating system, browser version, domain name, IP address and the details of the web site you came from.
8. We may use cookies only to store information such as your user ID and your session identifiers to enable us to identify whether you have visited the site before or are a registered user and, if so, to shortcut and personalise your access to the site. We will only read cookies from your cookie file placed there through your web browser's interaction with the site.
9. Our site does link to other web sites and we are not responsible for their data policies or procedures or their content.
10. We endeavor to take all reasonable steps to protect your personal data including the use of encryption technology, but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of sending information on-line over the internet and will not hold us responsible for any breach of security unless we have been negligent or in willful default.
11. We may disclose your data if we are either compelled to do so by law, or in response to a valid, legally compliant request by a law enforcement or governmental authority.
12. You have the right to receive information about the personal information the publisher maintains on you. If you are concerned that any of the information we hold on you is incorrect, please do contact us.

delivery policy

Delivery
Items ordered will be delivered as soon as possible in accordance with the requested delivery service. All delivery charges are subject to change without prior notice. Goods will normally be dispatched within 3 - 5 working days. Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made, (Post Orders with a cheque), an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Returns and Exchanges
We want you to be entirely satisfied with every purchase made from Gate Guides and strive to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, please complete the details on the reverse side of your delivery note and send it back to us together with the products original packaging and labeling within 28 days. We will exchange or refund the cost of the item(s) where appropriate. If you wish to return any item due to it being faulty, please complete the details on the reverse side of your delivery note giving details of the fault and send it back to us together with the item with its original packaging, where possible, within 28 days. We will exchange the item or refund the full cost including any delivery or postal charges incurred where appropriate. If you are in any doubt, please contact us sales@bike-fax.com. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

Distance Selling Regulations
You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification.

To cancel any item, you can e-mail, fax or write to us quoting your customer number and order number. You must take reasonable care of the items, retain all original packaging and must not use them. Goods must be returned to us within seven days of your notice to cancel All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed courier’s direct costs from the refund given.

Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within thirty days of your notice to cancel.

Force Majeure
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Pricing and Print Errors
We reserve the right to alter our prices and specifications without notice.

Ownership of Goods
All items supplied to the customer remain the property of the Bikefax Ltd group until final payment of all sums owing in respect of those goods has been received in full by us.

Complaints
Any complaint or compliment can be sent to our sales department. We will endeavor to deal with you complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.